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FAQ

GENERAL

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW DO I DO THIS?

CAN I CANCEL MY ORDER?

I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL... WHAT'S GOING ON?

WILL I BE CHARGED TAXES UPON RECEIVING MY PACKAGE?

SHIPPING & DELIVERY

DO YOU SHIP INTERNATIONALLY?

I JUST PLACED AN ORDER. WHEN WILL MY ITEMS ARRIVE?

HOW CAN I TRACK MY ORDER?

I DON'T HAVE A TRACKING NUMBER, WHEN WILL I GET IT?

WHY HAVE I ONLY RECEIVED PART OF MY ORDER?

THE TRACKING PAGE SAYS "DELIVERED", BUT I HAVEN'T RECEIVED ANYTHING

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT?

WHAT IS THE CURRENCY OF THE STORE? CAN I PAY IN ANOTHER CURRENCY?

MY PAYMENT GOT DECLINED, WHAT'S GOING ON?

REFUNDS & EXCHANGES

WHAT’S YOUR REFUND/EXCHANGE POLICY?

I RECEIVED THE WRONG ITEM, WHAT SHOULD I DO?

GUARANTEES

WHAT IS YOUR 30-DAYS GUARANTEE?

WHAT IF I DON'T RECEIVE MY ITEM? DO YOU GUARANTEE DELIVERY?

THE PRODUCTS

ARE THERE ANY TUTORIALS FOR YOUR PRODUCTS?